SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://steampunkantiques.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
Arrived fast and well. Nice little humidifier, doesn't wet table like others i tried did :)
Very cool thing in the office. Works properly. For all who plan to order: 1) to go normal evaporation, you need to wet the filter very well with the side that is on top; 2) turn on the humidifier just once on the button, turn on the backlight the same button, but need to hold 3 seconds.
Very good store and product!!! ETD 30 days
Works perfectly, came really fast and with full manual
great humidifier. like described and very happy with this purchase. Also came faster than the date said.
Nice, it hasn't been used yet
The goods came for 8 days, but the post of russia did not send me a notification, on this took a little later. Everything is fine, took on a gift, the product sooo liked!!! I will definitely order more!
Perfecto
Received the product in 15 days. The outer package was damaged but the humidifier is fine. Very beautiful cactus for my office desk! Very satisfied
The product is of excellent quality... works fine. Delivery was very fast thanks to the store. We will check for long-term performance.
Works great, for the workplace in front of the computer what you need!
top
Delivery is fast. Works.
Perfect and beautiful, more than i expected❤️❤️❤️❤️
Recieved in 8 day! To India. The product functions well, same as described but again SUPER FAST DELIVERY!
It's beautiful! Just like the photo, super soft and amazing design! I loved it.
It's very nice, i don't use it yet but it looks good
Everything came quickly, all the equipment is available (the humidifier itself, yusb wire and spare filter). Came in a pretty crumpled box, but inside everything is intact. Has not yet tried to use
Works good, any problems. Has white light and create good mood))
Very cool thing, it works well, it was a short month to moscow time
Cool, everything works, long understood how to turn off
Amazing perfect
I got very quickly, it's straight happy. The package is whole, but the mail damaged the package in which the box was packed, but the product itself is not damaged. At first i thought that the humidifier is simply discharged, so it does not work, it turned out that the power supply does not fit, so i connect to portable charging. Works well, everything is exactly as in the description. I put 5 stars, i recommend the store!)) (and, yes, cactus plastic does not smell, everything is ok) the order is completely satisfied :)
Parfait
Everything works. When you first turn on, you need to wait for the filter to soak.